Lately, some devices have been experiencing an issue where messages are successfully sent but return a state 0. This state prevents the message from being delivered to the target.
Status vs. State
- Status: Sent This means the WhatsApp server has received the request and successfully processed the message on their end.
- State: 0 This means the target did not receive the message due to WhatsApp’s message restrictions or rate limits.
Common Triggers
This issue usually occurs when the WhatsApp number is:
- Reaching Sending Limits: The account has hit a specific volume threshold (the exact limit is currently unknown).
- Recently Reinstated: The number was previously banned or restricted and has just been restored.
- New Number: The account is fresh and hasn't established enough "trust" or history with WhatsApp.
The "Reach-out Time-lock"
WhatsApp has recently introduced a Reach-out Time-lock as they prepare to launch a quota system for sending new messages or initiating calls.
Important Note: If your number is affected by this time-lock, there is unfortunately nothing we can do from the Fonnte side at this moment. We have not yet found a technical workaround for this server-side restriction.
Current Solution
Change the Number: Since this restriction is applied per specific phone number, the only definitive solution is to switch the connected WhatsApp account. You can change your connected number at any time.
Blue Tick Verification (?): We do not currently have information on whether subscribing to a "Blue Tick" (Meta Verified) resolves this issue. If you have tested this, please let us know.
Indonesian Version
Belakangan ini, beberapa perangkat mengalami masalah di mana pesan berhasil dikirim (sent) namun mendapatkan state 0. Kondisi ini menyebabkan pesan tidak tersampaikan ke penerima.
Status vs. State
- Status: Sent Berarti server WhatsApp telah menerima permintaan dan berhasil memproses pengiriman pesan di pihak mereka.
- State: 0 Berarti target tidak menerima pesan karena adanya pembatasan pesan (message restriction) atau ambang batas (rate limit) dari pihak WhatsApp.
Pemicu Umum
Masalah ini biasanya terjadi ketika nomor WhatsApp:
- Mencapai Batas Pengiriman: Akun telah mencapai ambang batas volume tertentu (jumlah pastinya belum diketahui).
- Baru Saja Dipulihkan: Nomor tersebut sebelumnya pernah diblokir (banned) atau dibatasi dan baru saja aktif kembali.
- Nomor Baru: Akun masih baru dan belum memiliki riwayat atau reputasi yang cukup di sistem WhatsApp.
Kebijakan "Reach-out Time-lock"
WhatsApp baru-baru ini memperkenalkan fitur Reach-out Time-lock sehubungan dengan rencana mereka menerapkan sistem kuota untuk pengiriman pesan atau panggilan baru.
Catatan Penting: Jika nomor Anda terkena reach-out time-lock, mohon maaf saat ini tidak ada yang bisa kami lakukan dari sisi Fonnte. Kami belum menemukan solusi teknis untuk mengatasi pembatasan langsung dari server WhatsApp ini.
Solusi Saat Ini
Ganti Nomor: Karena pembatasan ini berlaku per nomor telepon, satu-satunya solusi saat ini adalah dengan mengganti akun WhatsApp yang terhubung. Anda dapat mengganti nomor yang terkoneksi kapan saja.
Verifikasi Centang Biru (?): Kami belum memiliki informasi apakah berlangganan Centang Biru (Meta Verified) dapat menyelesaikan masalah ini. Jika Anda sudah mencobanya, silakan informasikan kepada kami.