This template menu can be used as quick reply on cs multi agent dashboard.
You can set the message including attachment (depend on your device's package) and location.
![](https://docs.fonnte.com/wp-content/uploads/2023/06/Screenshot_73-1024x895.png)
![](https://docs.fonnte.com/wp-content/uploads/2023/06/Screenshot_74-1024x565.png)
The fields of template is shown above.
- Device : the device where the template can be used
- Name : template's name
- Type: the type of the template
- Message : the message you want to make use of
- File : the file you want to send on the template usage
- Filename : the name of the file
- Location : the location you want to send. format : latitude,longitude
After you finish adding the template, you can click add and the template will be added and ready to use.